The documents we work by.
Zonipay is the merchant of record for research-use-only suppliers. These documents set out what we agree with the stores we serve, what we agree with the people who buy from them, and how we handle personal data. Each one is written to be read.
For merchants
Suppliers who sell through Zonipay, and businesses applying for an account.
Merchant terms of service
How you appoint Zonipay as merchant of record, onboarding, fees, settlement, reserves, suspension and liability.
/legal/termsAcceptable use policy
What may and may not be sold through Zonipay, and the conduct we expect from every store.
/legal/acceptable-useStorefront compliance policy
The checks run on your storefront before the first sale and every 8 hours after, and how findings are fixed.
/legal/compliance-policyDisputes and chargebacks
How Zonipay answers chargebacks as merchant of record and what evidence merchants supply, and by when.
/legal/disputesFor buyers
Laboratories, institutions, businesses and qualified researchers who buy from a store that uses Zonipay.
For everyone
Merchants, buyers and visitors to this website.
Privacy policy
What personal data we collect, why, who processes it, how long we keep it and the rights you have.
/legal/privacyCookie policy
This site uses essential cookies only. No advertising or cross-site tracking.
/legal/cookiesComplaints
How to raise a complaint with Zonipay, how we handle it and how long a response takes.
/legal/complaintsQuestions about any of these documents: support@zonipay.com. Privacy requests: privacy@zonipay.com.